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Ask us anything.

We reply within one business day. If it is about an order, include the order number so we can look it up straight away.

Before you write

Quick answers

When do I get a tracking number?

It is emailed when your order ships, within 3–5 business days of ordering.

My order has not arrived

Delivery takes 7–14 days after dispatch. If it has been longer, message us with your order number.

I want to return it

Unused items can be returned within 30 days of delivery. Send us your order number to start.